Support

Knowledge base

TRUECMS knowledge base helps our customers to maintain their hosting accounts themselves more easily.

Please select the desired topic in the navigation menu to the right or use our search facility (at the top) to find topics you are looking for.

What is a subdomain?

What is a subdomain?
Subdomains are a way of creating separate accounts within your master account, which are accessed as separate URLs. For example, you could set up a "timber" subdomain on your master account "hardware.com", which would be accessed as "timber.hardware.com".

However, you do not create a new cPanel when you create a subdomain. You still perform the administration functions for the subdomain through your master cPanel.

Hosting Support

Use these pages if you need help with our hosting.
Who this page is for:
  • Our hosting clients who need help using our hosting control panel (cPanel), and in particular need help setting up new or managing existing email accounts, setting up MySQL database, work with file manager or backup account data (including files, database(s) and email accounts).
If you are looking for Content Management System website related support - plese use our CMS website support pages section.

Manage Website Content

 

How to use this book

Navigate through this book is extremely easy. There are two ways to naivate this book:
  1. Locate book Navigation in the left sidebar, or
  2. Use book navigation below this post

 

What we use

Drupal (www.drupal.org) is the Content Management System (in short CMS) used in TrueCMS packages. Ubercart (www.ubercart.org) is the shopping cart software that was used to integrate shopping cart solution into TrueCMS packages.

Recommended web browsers

 To work with CMS/Shopping cart effectively we recommend certain browsers (listed just below).

Why is that? You may ask.

Well – the CMS we use utilises well advanced technologies to administer/maintenance tasks and using other browsers may cause website administrator to miss or unable to use certain functionality that isn’t well supported by the rest of browsers.

Working with basic website pages

We call this chapter “Working with basic pages” and the question may arise: what are basic pages? Basic page is any content item in your website. An example can be a [page], a [member profile], a [product]. Term “basic” was used to point that some pages, such as product listing page, cannot be edited directly.

Menu settings

Menu settings section allows administrator to create a link and insert it into navigation menu to the website (this menu can be located at the top of the page, in the left or right sidebar – depending on your layout design). This menu can contain children (have more than one level menus) or be just plain one level menu (this depends on your layout design). If your main navigation doesn’t contain any second level links – don’t create second level links as they will not appear anywhere in the website.

Working with HTML (Rich Text) editor

This book outlines techniques and help topics of how to use True CMS Rich Text editor. The Rich Text editor used with True CSM packages is well known FCKeditor HTML editor.  Part of the information presented in this guide is taken from the FCKeditor website. You may always refer to the source of this guide at http://docs.fckeditor.net/

CMS Support

Use these pages if you need help with our TRUECMS Content Management System website package(s).

Who this page is for:

  • Our Content Management System website users who needs help managing their content managements sytem website(s) and in particular such tasks as creating of new pages, new events, new products.

If you looking for website hosting related support - plese use our hosting help pages section.

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