Support

The Getting Started Wizard

Once you have logged in, the start-up wizard is presented. This wizard functions as a guide to setting up a new account. If, for whatever reason, the start-up wizard is not presented on the first login, or if it is necessary to reconfigure your account, you can access the start-up wizard by clicking the Getting Started Wizard icon in the Preferences area of the cPanel interface.

Other features

Video Tutorials
Clicking this icon will open a web page where various video tutorials can be accessed. This feature can be beneficial to new users who would like to get a feel for cPanel’s workflow process.
The subject matter of the tutorials is divided into 3 categories:

Setting up email programs

This section describes how to set up your email program so you can receive and send email messages. Please refer to the additional links below

cPanel Documentation

A short document about the first time you log into cPanel, manage Mail, FTP etc.

Accessing cPanel

To access cPanel:

1. Type: https://cpanel.yourdomain.com.au:2083 into your preferred Internet browser.
2. Enter your cPanel username into the Name field.
3. Enter your password into the Password field.
4. Click Login.
* You will be greeted by a cPanel startup page on your first login. We strongly recommend completing the Getting Started Wizard.

Preferences

  • Getting Started Wizard
    • The Getting Started Wizard appears on your first login to cPanel and will guide you through configuring some basic preferences. We strongly recommend completing this process.
  • Other Features
    • Here, you can find information about all of the other features within the Preferences area of your cPanel interface.

What is a subdomain?

What is a subdomain?
Subdomains are a way of creating separate accounts within your master account, which are accessed as separate URLs. For example, you could set up a "timber" subdomain on your master account "hardware.com", which would be accessed as "timber.hardware.com".

However, you do not create a new cPanel when you create a subdomain. You still perform the administration functions for the subdomain through your master cPanel.

What is an "Addon Domain" in cPanel interface?

With the Addon domain feature in Cpanel you can create a separate domain next to your main domain on your account. The HTML contents of a subdomain goes into a subfolder of the /public_html/ folder in your account.

Every addon domain also creates a subdomain. An Addon is basically a subdomain that can also be accessed by the full domain. So for the visitor it is transparent, because they only see the full domain in the URL bar.

How do I get SSL Setup on my domain?

Please submit a Support ticket providing the following information and an SSL Certificate will be setup upon receiving payment:

Host to make cert for: (eg. yourdomain.com)
Country (2 letter Abbrivation):
State:
City:
Company Name:
Company Division:
Email:
Password: (this is a unique password for the SSL Certificate)

SSH: configure in the most secure way

 Introduction
Are you using SSH in the best way possible? Have you configured it to be as limited and secure as possible? The goal of this document is to kick in the new year with some best practices for SSH: why you should use them, how to set them up, and how to verify that they are in place.
All of the examples below assume that you are using EnGarde Secure Linux but any modern Linux distribution will do just fine since, as far as I know, everybody ships OpenSSH.

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